June 12^th, 2024 — Text messaging has become a vital communication channel for wineries to engage with customers, drive sales, and build lasting relationships. Integrating your text messaging platform with your technology stack saves time, enhances reporting, and automates personalized outreach. OrderPort, a premier provider of winery DTC management software, and RedChirp, the leading text messaging platform in the wine industry, have partnered to deliver a seamless integration that helps wineries realize these powerful benefits, impress customers, and generate more revenue.

The new OrderPort and RedChirp integration syncs contacts to save time and auto-recognize incoming messages. RedChirp’s next-generation webchat can be added to OrderPort shopping carts and other website pages to capture more eCommerce sales, reservations, and membership requests. On-demand, automated, and fully customizable Order Attribution reporting tracks revenue generated by text messaging, enabling better campaign planning and effectiveness. This detailed reporting helps wineries make data-driven decisions, optimize their marketing strategies, and understand the impressive return from text messaging campaigns.

OrderPort customers can now automate SMS shipment notifications, significantly reducing returns by reaching customers who may not see emails in time to sign for their alcohol deliveries. RedChirp is also fully integrated with OrderPort’s reservation platform, allowing automated texts to confirm, remind, and follow up after valuable visits. These messages make booking more pleasant, reduce no-shows, and generate more positive reviews. Wineries can also automatically text customers post-purchase with immediate confirmation and thanks, and later with offers to help them restock.

With OrderPort contacts, orders, shipments, and reservation data now synced and accessible in RedChirp, wineries served by both platforms can use advanced filters to more precisely segment message recipients. This can help wineries better serve their customers, achieve a higher return per recipient, and stay compliant with federal, state, carrier, and alcohol-specific regulations. There are no additional fees beyond the costs of using OrderPort and RedChirp to utilize all the features of this powerful new integration.

"We’re very excited to deliver more value to our customers with this integration," said Rick Belisle, Managing Partner at OrderPort. "The collaboration with RedChirp has been delightful, and we're so confident in their platform that OrderPort is implementing RedChirp webchat on our own site!"

Jennie Gilbert, Cofounder of RedChirp, added, "This new integration will help wineries make better-informed decisions, sell more wine, and expand on the exceptional customer experience they’re already so good at in person. The OrderPort team has been so engaged and immensely helpful in bringing this to fruition."

RedChirp and OrderPort will be co-hosting an announcement webinar about the new integration on Tuesday, June 18th at 10 am PDT. 

Learn more and register for this free webinar at https://us06web.zoom.us/webinar/register/WN_rsgGRnk8T9SASeWWS1zM-g#/registration.

About RedChirp

RedChirp helps wineries harness the power of text messaging because if you can just get people to pay attention, you'll delight your customers and sell more wine. As it becomes more challenging to get emails opened and phone calls answered, RedChirp cuts through the noise with one-on-one conversations, bulk club and marketing texts, and completely automated notifications about shipments, reservations, and more. Next-generation webchat lets customers initiate text conversations, and Payment Requests securely collect credit card information 6 times faster. RedChirp’s many industry-specific integrations eliminate silos and make automations more powerful. While other generic business texting platforms prohibit alcohol content, RedChirp embraces and automates industry-specific compliance needs. Learn more at https://redchirp.com/.

About OrderPort

OrderPort is the ultimate smart system designed specifically for wineries, encompassing POS, Wine Clubs, eCommerce, Reservations, Loyalty Programs and more. The OrderPort DTC platform is proudly built by listening to the winery professionals they serve and delivering what they need, with a special focus on customer relationship building. The OrderPort platform scales affordably, making top-tier tools accessible to every winery. Compatible with various eCommerce setups, it offers flexibility along with multiple wine club options and inclusive compliance tools, plus Integration with essential applications to ensure streamlined operations. With performance dashboards and robust reporting, OrderPort leads in comprehensive DTC software. Learn more at https://orderport.net/.